Escalation Procedure

Step 1: Email to accountmanagement@newpointmortgage.com. The expected response time is 4 hours or less.

Step 2: If you do not get a response within 4 hours, call our Account Management Lead, Vishnu, at vishnu.jala@newpointmortgage.com or
call (301) 591-6828.

Step 3: If your issue is still not resolved, call our Operations Director, Sandy Lobo, at sandy.lobo@newpointmortgage.com or call (301) 591-6428

Step 4: If your issue is still not resolved, email to our President, Mike Quintero, at mike.quintero@newpointmortgage.com